General terms of delivery
(As of 1. August 2019 )
Tella Lifestyle Ltd
Business ID: 3373516-9
Office & showroom
Hallintola
Seuralantie 5, Seinäjoki
Finland
Tella Lifestyle Ltd sells products to companies and individuals. The terms of delivery apply to ordering products in our online store and similar deliveries.
Product prices include VAT. When ordering outside the EU, product prices are updated to VAT exclusive in the shopping cart and at checkout.
We reserve the right to change prices, shipping costs and other delivery terms. Therefore, we recommend that you read the terms of delivery each time you order products from our online store.
Ordering
Products are ordered online by transferring them to the shopping cart and paying for the contents of the shopping cart via the online payment service. All customer information will be treated confidentially. Unless specifically stated otherwise, the contact information requested in connection with an order is not used for purposes other than the delivery of the order or for clarification of any doubt. When ordering from the online store, you are required to read and be bound by the applicable terms and conditions.
Check out Tella’s privacy statement here.
You can speed up customer service by registering at our online store. You can also order without registering. Once you have accepted the order and we have confirmed it, a binding agreement is entered into between you, the subscriber, and Tella Lifestyle Ltd.
Payment and Payment Methods
Payment services include Paytrail Oy and Klarna Checkout payment. By clicking the Buy button, you agree to the Tella Lifestyle Ltd Online Store Terms and Conditions.
Payment Service Provider Paytrail Plc
Paytrail Plc (2122839-7) is a payment service provider and payment intermediary in cooperation with Finnish banks and credit institutions. Paytrail appears as the payment recipient on the bank statement or card invoice and forwards the payment to the merchant. Paytrail is a licensed payment institution.
Paytrail Plc, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
More information about paying with Paytrail is here.
Bank payments
You can use the payment buttons of all Finnish banks. You can pay by using the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Savings Bank (OmaSp), OP-bank (Osuuspankki), POP-bank, S-bank and Ålandsbanken.Your bank statement will show Paytrail as the payee, who will forward your payment to Tella Lifestyle Ltd. From the online shop you will be redirected directly to your bank to make the payment securely.
Credit card payments
You can pay online using Visa, Visa Debit, MasterCard, Debit MasterCard and American Express cards. The online shop uses the international authentication services Verified by Visa, MasterCard SecureCode and American Express SafeKey. Paytrail Corporation appears as the payee on the card statement and forwards the card payment made by the customer directly to the merchant. The card payment is made securely via a secure payment form and no payment card data is stored in the e-commerce systems.
Mobile payment methods
Pivo, MobilePay, MobilePay, Masterpass and Transfer are in-app services that allow you to pay for online purchases by transferring money from your account or by card payment from your card by accepting a payment in that app. Pivo also supports Transfer payments, allowing you to accept a payment in any application that supports Transfer.
Apple Pay is a service on your Apple device that allows you to pay for purchases using the payment card associated with your device.
Invoice and instalment services
Invoice and instalment payment services via Paytrail are offered by OP, Walley and Jousto. Walley also offers an invoice and instalment facility for corporate customers.
Please read the more detailed terms and conditions for each financial company, which you will see when you accept your payment. By accepting a payment, you also accept the terms and conditions of the finance company.
Klarna Checkout as payment provider
You can also pay for your purchases using Klarna Checkout. You can find Klarna’s terms and conditions here.
Klarna Checkout is a simple, flexible and secure way to shop online. By answering a few simple questions, you can easily identify yourself and choose the payment method that suits you best.
You can choose from Klarna Invoice, Klarna Account, card payments (Visa, Mastercard) or online bank payments (OP, Nordea, Danske Bank, Savings Bank, S-Bank, Aktia). By using Klarna Checkout, you accept the terms and conditions of Klarna AB (556737-0431), which you will find at the checkout when you select your payment method.
Klarna Bank AB (publ), 556737-0431
Sveavägen 46
111 34 Stockholm
Order and payment confirmation
Once we receive your order, we will send you an order confirmation immediately, showing your order details. Always check the contents of your order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When contacting customer service, always keep your customer number and order number available. Always check that the contents of the package match the products in the order confirmation.
Order processing
We will pack and ship the product as soon as we receive your order. If the product is not in stock, we will notify you by email.
Shipping methods and shipping costs
We deliver your order using the shipping method you choose when ordering your product from an online store. Shipping costs include postage and packaging. Shipping costs are affected by both the product ordered and the shipping method selected. Shipping costs are automatically added to your order total.
You will see the exact shipping costs in your Shopping Cart after selecting the payment and shipping method you want for your order and before you accept the order.
Please note that when ordering outside the EU, any customs duties and taxes will be excluded and will be the responsibility of the customer.
Delivery times
We aim to ship orders within 1-2 business days of order confirmation, excluding bank holidays and weekends. Our most common delivery times in Finland are 2-4 days depending on the order and delivery method and 2-7 days abroad.
Exceptions to the delivery time estimates are provided if the shopping cart contains out of stock items and we will also notify you of any delays immediately after ordering. We are not responsible for delays caused by force majeure or for any indirect damage caused by delays. The online shop has information about different delivery times on its website.
Exchange and Returns & Cancellation Policy
You have the right under the Finnish Consumer Protection Act to cancel an order or part of it within 14 days of receiving it. The right of cancellation applies only to unused, unwashed, and therefore marketable products in their original condition.
If the returned product has been used in contravention of the customer’s due diligence obligation, the company is entitled to charge the depreciation up to the full price of the product, including return costs.
The product must be returned by post within 14 days of the cancellation notice in its original condition and in its original packaging. The notice of cancellation must be clearly stated on our cancellation form or to our e-mail [email protected]. Please attach a copy of the cancellation notice when returning your product.
Please note that the consumer will bear the cost of returning the product. When returning an order, include your name, contact information, order number, and reason for the return.
Similarly, we will refund the money you paid for your order promptly through the payment service we use in accordance with the Consumer Protection Act.
Our return address is:
Tella Lifestyle Oy
Seuralantie 5
60220 Seinäjoki
Finland
+35840 6735535
Failure to redeem is not the same as a return or cancellation. For non-redeemed packages not subject to a separate cancellation notice, we will charge 20€ as shipping and handling charges.
Problems with the delivery
If the product is lost or damaged during transport or otherwise does not correspond to your order, you must notify the parties named in the terms of exchange and return within a reasonable time.
Customer Service contact details
We will assist you with any questions regarding your order by email to [email protected] or by phone + 358 20 127 7840.
Limitation of Liability
Tella Lifestyle Ltd shall not be liable for any incidental, consequential or accidental damages of any kind whatsoever in connection with any order, delivery or product, except as otherwise provided by a mandatory provision of the Consumer Protection Act or other mandatory law.
Disputes
We strive to settle any disputes regarding your order primarily by agreement, so please contact our Customer Service Center first to resolve the matter. If the dispute is not resolved by negotiation between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en/index.html).
Before taking the matter to the Consumer Disputes Board, contact Consumer Advice: https://www.kkv.fi/en/consumer-advice/.
